Combining our Happiness Driven Growth* model with the 6 CX Disciplines** as identified by Forrester and CXPA, we have created this HCX (Human-Centered & Happiness-Contributing Experience) Maturity Assessment to help our clients assess their maturity in each of the competencies and disciplines they need to master if they want to deliver remarkable employee and customer experiences. We usually run (parts of) this assessment directly with our clients and we are now prototyping making it available online, either in its entirety (as you see it now) or splitting it into two parts (DRIVEN and Happiness Growth).
As a beta-tester of our FREE prototype, you get access to the full version, which also includes a few extra questions at the end to hear your feedback about this assessment and whether you would find it more valuable to keep as is or to split it.
We suggest you reserve 15-20 minutes to complete the assessment.
The scoring questions 1 to 5 show the legend when hoovering on the numbers. For your convenience you find also here the question to consider: "To what degree and how regularly do the following statements/activities occur within your company?" 1 = Never/Not yet 2 = Partly/At times 3 = Mostly/Usually 4 = Almost fully/always 5 = Completely & Always
No assessment questions are set as "required" since that seemed to create some experience flaws in the platform, but is highly recommended to you answer as many as possible (especially all the rating questions about the framework - even if to score 1 "never/not yet")
Once you submit your entries, on the thank you page you will be able to see your score per competence and overall. To receive the meaning of your score and a short bespoke evaluation from Rosaria Cirillo, fill in your email address too so we can follow up with you.
*The Happiness Driven Growth framework includes:
- nine HAPPINESS Factors: Health, Autonomy, Purpose, Play, Integrity, Nature, Empathy, Simplicity, and Smile;
- six HCX DRIVEN Competencies: Define, Research, Innovate, Validate, Execute and Nurture
- and six GROWTH stages: Grounding, Reaching-up, Orchestrating, Wowing, Taking Time, and Harvesting.
**The six Customer Experience Disciplines are 1. Vision & Strategy, 2. Human Understanding, 3. Design, Innovation & Improvement, 4. Measurement, 5. Governance, 6. Leadership & Culture.
Enjoy the assessment.
We hope you find it inspiring and valuable.