BRCGS support - general query form

BRCGS support - general query form

Please complete this form if you would like to ask a question relating to the BRCGS Directory & other on-line BRCGS platforms. This form should not be used if you represent a BRCGS Certification Body.

To ensure your query is routed to the correct recipient and an efficient response can be provided, please complete the following questions
Do you represent or work for a BRCGS Certification Body?*
Please use the CB query form & do not continue with this query.
Do you require a Directory password reset?*
Please use the ‘Forgot password’ function on the Directory login page. This will trigger an activation email. Directory - Click here
Do you require a new Directory user account?*
Please use the Directory registration form, available here
Do you require BRCGS logos?*
Please use the logo request form, available here
Do you require edits to your audit record?*
Pease contact the auditing Certification Body for the following requests;
- Updates to audit report information
- Updates relating to certificate extensions
- Updates to site names, addresses
- Updates to contact details including names, tel. numbers, emails
- Updates to site & audit ownership configurations
Would you like to close or de-activate a Directory account?*
Email address of the account to be closed/de-activated*
Reason for closure*
Name of the person submitting the closure request *

First NameLast Name
If you answered 'Yes' to any of the above, please do not continue using this form

Your query
Topic*
Function*
Username/email address of the account to be closed*
example@example.com
Reasons for closure*
Topic*
Comments*
Content you would you like to access*
Notification query*
User accounts and maintenance*
Public Directory query*
Your query*
Sharing recipient (name of the company you wish to share your report with)*
Audit ID (leave blank if unknown, do not enter certificate number or other reference)
Site code of audit to be shared*
Standard of audit to be shared*
Audit Start Date of audit to be shared*

MonthDayYear
Date
Confirmation of relationship with recipient (contract or screen shot of emailed request)*

Cancelof

BRCGS site code

If your query relates to a specific site, BRCGS require the unique site code in order to provide accurate assistance.

Site codes can be located on every BRCGS audit report & certificate, on the public Directory or advised by BRCGS approved Certifcation Bodies.
Does your query relate to a specific BRCGS site, company or a site's audit record?
Site code*
Site name*
Address

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Thank you for completing this query form.

Replies will be sent by email, usually within 2 business days.

Please do not submit this form if you would like to receive a Directory user account or logos. An alternative form is used for those queries with the link available in the first page of this one.

Please do not submit this form if you represent a BRCGS Certification Body.

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