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Please give at least 48 hours if you need to cancel an appointment. There will be a charge of 50% of the full groom cost for failure to give enough notice. On the day cancelations are charged at full groom rate.
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Arrive promptly for drop off and pick up. I rely on clients to be on time to ensure a 121 service for every dog. There is parking by the salon, please park respectfully of other businesses. Space is tight, so please drop of your dog and then leave the unit until your collection time.
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Be considerate if another client is still collecting their dog, please wait in the car until they have left before getting your dog out as many clients' dogs are nervous.
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On collection, please wait in your car until I open the salon door. This prevents potential accidents from occurring, as your sudden appearance could distract your dog mid-groom.
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Ensure your dog has had the opportunity to go to the toilet, if they go outside the salon please pick up after your dog.
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Long haired dogs need to be regularly brushed at home. It should be possible to comb through the dog’s coat prior to the appointment. Additional charges may occur as it takes more time and skill to complete the groom due to poor coat condition. Matted coats will be clipped short per the Animal Welfare Act.
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Dogs should arrive for their appointment brushed, mud free and dry ready for their groom.
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You must inform me if your dog has ever bitten or displayed aggression. The Dangerous Dogs Act holds owners liable for bites and injuries caused by their dogs. If a dog tries to bite, a muzzle may be used to carry on the groom. I reserve the right to refuse to finish the groom. Intro sessions may be suggested to help your dog be groomed in the future.
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All dogs should be free of parasites, fleas, ticks and worms. If these are found on your pet, you will be charged an additional £10 for extra treatment and sterilization of all equipment.
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Please ensure you disclose all health concerns and update us when new health issues occur. We can not be held responsible if your dog develops an allergic reaction to any grooming products used.
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No grooming of dogs in season, pregnant, or possibly pregnant.
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Your dog may be photographed before, during and after their groom.
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All grooms to be paid in full at the end of the appointment by cash or card.