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When-do actions
When - Do Actions
Customize your AI Agent’s behavior with powerful "When-Do" rules. Control how your agent responds to users. Define the conditions, and let your AI handle the rest.
Enable your AI Agent to take action based on predefined conditions. Whether it’s sending an email on a specific date, showing a video when a topic is mentioned or triggering a workflow when a form is submitted.
Define Triggers and Actions
Enable your AI Agent to take action based on predefined conditions. Whether it’s sending an email on a specific date, showing a video when a topic is mentioned or triggering a workflow when a form is submitted.
Triggers
- Conversation starts: Trigger actions like greetings when a user initiates a chat.
- User wants to: Triggered when a user expresses an intention, such as making a booking or requesting assistance.
- User talks about: Recognizes topics when a user mentions specific keywords or topics and triggers actions.
- User asks about: Triggers precise answers based on questions.
- User sentiment is: Adapt responses based on emotions, offering help or escalation if needed.
Actions
- Fill form: Simplify data collection by having the AI agent present a form directly to the user during the conversation.
- Show button: Displays a clickable button for the user to take further action.
- Say exact message: Sends a predefined response to the user.
- Always include: Ensures a specific piece of information is always included in the response.
- Talk about/mention: Discusses a certain topic throughout the conversation.
- Don’t talk about/mention: Prevents the agent from discussing certain topics.
- Ask for information: Requests more details from the user when needed.
Triggers
- User provides: Triggers actions when user submits specific details like their contatct information.
- The sentence contains: Triggered by specific words or phrases in the user’s message.
- The date is: Based on the date given, triggers different actions.
- The Page URL Contains: Customize interactions based on the webpage a user is visiting.
Actions
- Send email: Sends an email based on a predefined template to the user or your team.
- Send API Request: Makes an API request to an external service.
- Find in website: Search and deliver website content as answers.
- Trigger Workflow: Start workflows based on form submissions.
- Show video: Displays a video.
- List of Items: Shows a selection of items the user.
- Make an Appointment: Assists the user in scheduling an appointment or event.
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