Learning Technology Help Request

Learning Technology Help Request
This portal is designed to help you get the support you need. Once you complete the form your request will be sent to our support desk.

Our support desk is staffed Monday - Thursday 8.30am - 5.00pm and Friday 8.30am - 4.30pm.

If your request is received outside of these times it will be actioned the next working day.
Please note the College is closed from 4pm on Wednesday 21st December to 8.30am on Tuesday 4th January. Any support requests received when the College is closed will be answered until the College reopens in January.
Are you?*

A studentA College staff memberA parent/guardian of a student

Staff Help Request
Please note if your password appears to no longer work meaning you cant login to Cloud or email, please call the Tech Support team on 01296 588600 to request assistance.

The Learning Technology team are not able to reset Staff Member's passwords through this form, you must call.
What do you need help with?

TurnitinProMonitorCloudMicrosoft ServicesGroFarCentury
Which Campus are you based at?

AmershamAylesburyWycombe

Describe the Problem
Please describe the problem you are having
Which web browser were you using?
Upload screenshot (optional)

Cancelof

Your Details
Your Name

First NameLast Name
What is your student id number?
Your E-mail
Which month were you born in?*
Where are you accessing Cloud from at the moment?

At College on a PCAt College on a ChromebookAt College on a Windows LaptopAt College on a MacAt my HomeAt my WorkplaceOther

Parent/guardian Help Request
What can we help you with?

Logging in to the Parent PortalInformation shown on the Parent PortalAccessing Remote Learning for a StudentSomething Else

Students can access Remote Learning through Cloud, the Virtual Learning Environment. This can be accessed through the following link:

https://cloud.buckscollegegroup.ac.uk/

Students can find their courses on Cloud click the My Courses option in the top menu.

Tutors will be putting on resources and work for students to complete on their course.

When its time to submit their work, tutors will place submission activities such as a Turnitin Submission or Assignment Submission to allow students to upload and submit their work for marking.

Students will receive feedback from your tutor digitally either through email (to the student email address) or in the submission box.

To check college email click the Email icon on the Cloud homepage.

Every course is different so look for guidance on each Cloud course. We have put together a "Support for students" area on Cloud to provide guides and videos to make each task easier for students.

If the student is unable to login to Cloud, please use this form to request a password reset by selecting "Student" on the first page, and then "Logging onto Cloud (Password Reset).

If the query regards something other than technical support please contact the relevant team for further assistance.

You can find key contacts who can be contacted on the following webpage:

https://www.buckscollegegroup.ac.uk/contact/who-to-contact

If this infomation doesnt answer your question please click Next below to raise a technical support ticket.

Please describe the problem you are having
Please note we are unable to reset student's passwords and login details through this request. If you need help with this please go back and complete this form with the student, selecting Student on the first page.
Student's name
What is the Post Code of the young person's home address?*
This should match the records we hold for this young person.
Your Name

First NameLast Name
Your E-mail
We will use your email address to contact you about your request
Should be Empty:

Learning Technology Help Request

Student Help Request

Staff Help Request

Describe the Problem

Your Details

Parent/guardian Help Request