Learning Technology Help Request

Learning Technology Help Request
This portal is designed to help you get the support you need. Once you complete the form your request will be sent to our support desk.

Our support desk is staffed Monday - Thursday 8.30am - 5.00pm and Friday 8.30am - 4.30pm.

If your request is received outside of these times it will be actioned the next working day.
Very high demand

Please be aware we have a very high number of requests right now. We will help everyone who contacts us, but this may take a little longer than normal.
Before you request assistance....

Cloud will be available to students until Friday 26th July. After this date it will move to the next academic year and you will lose access to your course. If you are returning in September your access will be restored after you receive your new ID card.

After Friday 26th July you will lose access to your PC login, PC Network files, Student email and Google Drive. If you returning in September you will regain access to these services when you receive your new ID card.
Are you? *

A student A staff member A parent/guardian

Amersham & Wycombe Based Students
Unfortunately we are not able to reset Student passwords remotely at Amersham or Wycombe please call one of the numbers below to speak to Tech Support

01494 585278 (Amersham Office)

01296 588600 (Main Office)

Service times : Monday - Friday 08.30 - 17.00

Describe the Problem
Please describe the problem you are having *
Which course were you trying to access?
What was the title of the file/folder/section you were trying to access?
Which course did this problem occur on?
Which assignment did this problem occur on?
Which web browser were you using?
Upload screenshot (optional)

Password Reset

Students Only
If you have forgotton your password or it has expired we can reset it for you
Do you know your student id number? *

Yes No

Your Details
Your Name *

First Name Last Name
What is your student id number? *
Which course are you studying with us?
Your E-mail *
We will email you at this address, so make sure you can access it.
Where are you accessing Cloud from at the moment? *

At College on a PC At College on a Chromebook At College on a Mac At my Home At my Workplace

Parent/guardian Help Request
What can we help you with? *

Logging in to the Parent Portal Information shown on the Parent Portal Accessing Remote Learning for a Student Something Else

Students can access Remote Learning through Cloud, the Virtual Learning Environment. This can be accessed through the following link:

https://cloud.buckscollegegroup.ac.uk/

To find your courses on Cloud click the My Courses option in the top menu.

Tutors will be putting on resources and work for students to complete on their course.

When its time to submit their work, tutors will place submission activities such as a Turnitin Submission or Assignment Submission to allow students to upload and submit their work for marking.

Students will receive feedback from your tutor digitally either through email (to the student email address) or in the submission box.

To check college email click the Email icon on the Cloud homepage.

Every course is different so look for guidance on each Cloud course.

If the student is unable to login to Cloud, please use this form to request a password reset.

If the query regards the work that is being set, contact the tutor via email as displayed on the course page or contact the Curriculum Administrator for further assistance.

Curriculum Administrators can be contacted by the email address on the following webpage:

https://www.buckscollegegroup.ac.uk/contact/who-to-contact

Please describe the problem you are having *
Student's name
Your Name *

First Name Last Name
Your E-mail *
We will use your email address to contact you about your request
Should be Empty: