• Learning Technology Help Request

  • This portal is designed to help you get the support you need. Once you complete the form your request will be sent to our support desk.

    Our support desk is staffed Monday - Thursday 8.30am - 5.00pm and Friday 8.30am - 4.30pm.

    If your request is received outside of these times it will be actioned the next working day.

  • Lockdown 2021

    We are still answering requests as normal with our teams working remotely. Please try to give as much detail as possible in your requests and please leave your personal email if you are asking for a password reset. These steps will speed up our responses. 

  • Unable to Log on?

    If you can't log on, please choose "password reset" on the next page. Please leave your personal email address that you can access, so we can get back to you.

    We are receiving many requests right now, so please do not raise your request again if it has been less than 24 hours. 

  • Before you request assistance....

    Cloud will be available to students until Friday 24th July 2020. After this date it will close to students to prepare for the next academic year.  Students returning in September 2020 will have their access restored after they have been enrolled (late Aug/Sept). Students who are still working on their course may continue to have access to Cloud during this closure period following a request from their tutor. 

  • Student Help Request

  • Amersham & Wycombe Based Students

  • Unfortunately we are not able to reset Student passwords remotely at Amersham or Wycombe please call one of the numbers below to speak to Tech Support

    01494 585278 (Amersham Office)

    01296 588600 (Main Office)

     

    Service times : Monday - Friday 08.30 - 17.00

     

  • Staff Help Request

  • Please note if your password appears to no longer work meaning you cant login, please contact Tech Support directly to request assistance on their email address. The Learning Technology team are not able to reset Staff Member's passwords through this form. 

  • Describe the Problem

  • Password Reset

    Students Only

  • If you have forgotton your password or it has expired we can reset it for you

  • Your Details

  • Oops!

    You can't enter your college email address when asking for your password to be reset. This is because once we change your password your email password will change too. Please enter your personal email address. 


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  • Parent/guardian Help Request

  • Students can access Remote Learning through Cloud, the Virtual Learning Environment. This can be accessed through the following link:

    https://cloud.buckscollegegroup.ac.uk/

    Students can find their courses on Cloud click the My Courses option in the top menu.

    Tutors will be putting on resources and work for students to complete on their  course. 

    When its time to submit their work, tutors will place submission activities such as a Turnitin Submission or Assignment Submission to allow students to upload and submit their work for marking. 

    Students will receive feedback from your tutor digitally either through email (to the student email address) or in the submission box. 

    To check college email click the Email icon on the Cloud homepage. 

    Every course is different so look for guidance on each Cloud course. We have put together a "Support for students" area on Cloud to provide guides and videos to make each task easier for students. 

    If the student is unable to login to Cloud, please use this form to request a password reset by selecting "Student" on the first page, and then "Logging onto Cloud (Password Reset). 

    If the query regards the work that is being set please contact the Curriculum Administrator for further assistance. 

    Curriculum Administrators can be contacted by the email address on the following webpage:

    https://www.buckscollegegroup.ac.uk/contact/who-to-contact

    If this infomation doesnt answer your question please click Next below to raise a technical support ticket. 

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