AI Agents in the real world

Amid all the hubbub surrounding AI, at the end of the day you may be wondering, “How can my organization practically use this technology to be more efficient and productive?”

Well, we’re glad you asked! It’s pretty simple actually: Answering customers’ questions.

That’s been the most popular way to use AI Agents among our hundreds of beta users, who for months have been helping us refine the product.

5 ways Jotform AI Agents boost customer service

	Role/Industry	Business need	How AI Agents help
1	Customer support managers	Reduce ticket volume, automate responses to FAQs, and improve response times	Handle routine inquiries, freeing you up to focus on bigger issues and strategy
2	Small to medium-sized businesses (SMBs)	Provide 24-7 customer support at no-to-low cost	Offer real-time support at scale (over chat, email, and phone)
3	E-commerce and retail	Manage customer inquiries at scale across sales, shipping, and returns	Field product questions, track orders, and process returns efficiently
4	Software as a Service (SaaS) and tech	Offer instant tech support and resolve user issues	Troubleshoot common issues and escalate more complex problems
5	Solopreneurs	Covering customer requests, appointments, and general info	Handle customer FAQs and scheduling, improving efficiency and giving you time to handle other work

Jotform Al Agents are the future of customer service because they give you the real-time, multichannel support you need to efficiently handle customer inquiries, no matter the volume or time.

As you begin to collect customer responses at scale, you gain valuable time back that you can spend to grow your business to new heights.

In some cases, we’ve seen business owners becoming more productive by working in tandem with AI Agents.

For instance, some of our beta users took customer calls while having the agent in front of them, guiding them through questions (that way they could jump in if customer questions were out of scope).

Others used agents as customer-facing personal concierges that can answer customer event inquiries. 

Jotform AI Agents boost productivity by offering more efficient customer engagement, higher-quality responses, and unique customer insights to help improve your organization’s output.

Now let’s look at how to create and customize your own Jotform AI Agent.