Speicher fast voll

Ich habe etliche Daten gelöscht aber mein Speicher bleibt unverändert voll. Was kann ich tun?

Hi Benjamin,

Thanks for reaching out to Jotform Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked your account, and your upload space is over the limit. Your upload space is 941.74 MB / 1.00 GB. You can easily delete and purge your submission data in the trashed entries. Let me show you how:

1. In Tables, click on the Three Vertical Dots in the upper left corner of the screen beside the name tab.
2. Go on the Trashed Entries.
3. Click on the Checkbox beside Select all.
4. Click on Delete Forever, and lastly click on Delete.

Also, it is recommended to clear your form cache after purging your submission data on this page.

1. In My Forms, in the upper right corner of the screen, click on your Avatar.
2. On the dropdown menu, click on Settings.
3. Go to Form Caches and click on Clear Cache.

Let us know if there’s anything else we can help you with.

Ich habe es genauso wie in den Video gemacht. Und trotzdem wurde der Speicher nicht leerer. Ich habe fast 200 Einträge gelöscht und den Cache geleert, aber nix passiert

Hi Benjamin,

I checked your account log's upload space storage, and it is now 624.24 MB / 1.00 GB. You can delete more submission with uploaded file, before you delete the submission data. It is recommended to download the submission data first before deleting. Let me show you how:

1. In Tables, move your mouse to the upper-right corner of the screen.
2. Click on Download All.
3. Click on your preferred File Type to download.

Let us know if there’s anything else we can help you with.