Downgrade Bronze

Guten Tag,

nach Ablauf des bezahlten Zeitraums Mai 2025 möchte ich das Abo nicht verlängern.

Bitte bestätigen Sie mir wenn ich jetzt das Abo Downgrade durchführe dass das Downgrade erst zum Ende des bezahlten Zeitraums von Ihnen durchgeführt wird.

Danke für Ihre Info.

Walter

Hi Bernd_jotform,

Thanks for reaching out to Jotfrom Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, your account will still be in the paid plan for the period you paid for, even when you initiate the subscription downgrade right now. Let me show you how:

1. On your My Forms page, hover your mouse over your Profile Image/Avatar icon, and click on it.

2. In the window that opens, click on Settings.

3. Under the Billing tab, click on Change Plan.

4. Click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you'll see a pop-up window with some extra information about the downgrade. Just follow those instructions to continue with canceling your plan.

Let us know if you need any more help.