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nicokemperGefragt am 14. Januar 2025 um 08:06
Hallo Zusammen,
ich habe ein YouTube Video in die Dankesseite eingebettet, leider wird dieses bei Nutzung des Formulares nicht angezeigt. Wo liegt mein Fehler?
Page URL: https://form.jotform.com/242901354135349 -
Richie Jotform SupportGeantwortet am 15. Januar 2025 um 04:17
Hi Nico,
Thanks for reaching out to Jotform Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, I have been testing the issue and it seems your Youtube video link is giving out an error when it is embedded in the thank you page. That is why it will not load and only show text. Here is a screenshot of the console log error:
But when I use other videos, it would load in the thank you page. Check out this screenshot of my sample:
You can try to re-upload your video in Youtube and create a new link.
Give it a try and let us know if this works for you.