Como revertir el cobro de anualidad

Le escribo por esta vía porque detecté que me cobraron la anualidad cuando no la quiero sólo deseo pagar el mes de Enero. Le pido me reserven los fondos y se haga el cobro únicamente del mes de Enero 2025.

Hi Natalia,

Thanks for reaching out to Jotform support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I've gone ahead and reached out to our relevant team to check on your account. We'll get back to you as soon as we get an update from them.

Thanks for your patience and understanding, we appreciate it.

Hi Natalia,

I just heard back from the team, and we've successfully processed a refund of $410.71. The amount should reflect in your account within 7-10 business days.

Let us know if you have any other questions.