TENEMOS PROBLEMAS CON LA VELOCIDAD DE CARGA DE LA ENCUESTA

no funciona bien la encuesta o la app movil para cargar los formularios

Hi Pablo,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I tried accessing your form, and it was loading properly on my end. Take a look at the screencast below:

I've gone ahead and cleared your form caches to refresh the form. Can you go ahead and try again? If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better?

Give it a try and let us know how it goes.

Hello, I wanted to let you know that the survey does work correctly during the process, but it usually freezes on this page before finally reaching the confirmation. This can take about 5 minutes, sometimes 10, and in certain cases, it doesn't send at all. For now, I have chosen to disable the signature to avoid this issue; however, I would need a solution

It is worth noting that this is not a device issue, as I have a high-performance device, just like my colleagues, along with a good internet connection. It was determined that the problem lies in loading the signature information. I wanted to evaluate whether there is a possibility to optimize this or if it is directly an issue with the servers or the survey itself.

Hi Pablo,

I tried to replicate the issue using an actual mobile device, but I was able to submit the form with a delay. Take a look at the screencast below:

Can you share with us the App URL where the form is embedded so we can look into it? Let me show you how:

1. In App Builder, click on the Publish tab on the navigation bar.
2. Under the Quick Share tab, hover your mouse over to the Your App Link section and click on Copy Link button.

Once we hear back from you, we'll be able to help you with this.