Problemas sobre errores de envío

Buenos días. Cómo están? Un gusto saludarlos. Quería consultar respecto del funcionamiento de los formularios en el día de ayer (27/01/2025), en el horario aproximado comprendido entre las 16 y las 20:30 horas (hora Argentina), porque tuvimos unos cuantos clientes que nos reportaron problemas y errores al enviar el formulario (particularmente con el denominado "CAC PJ - Unificado" (https://form.jotform.com/Rava_notificaciones/CACPJUnificado). Y nos pone en el dilema de tener que solicitarle nuevamente la confección del formulario, con el daño al vínculo y a nuestra imagen que ello implica.

Aguardando una pronta respuesta, saludos cordiales.

Hi Rava,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Can you explain a bit more about the issue, so I can get a better idea of what's happening? Do you mean that you customer is having an issues submitting your form?

If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better?

Once we hear back from you, we'll be able to help you with this.

Buen día, cómo estás? Un gusto saludarte. Tenemos un formulario de Jotform en el que instrumentamos el contrato que nos vincula con los clientes. El 27/01/2025 se suscitaron inconvenientes con nuestros clientes al momento de querer enviar el formulario. Afirman que les marcaba error cuando intentaban hacerlo. No es menor aclarar que el formulario en cuestión tiene una extensión considerable, por lo que se nos dificulta solicitar nuevamente a los clientes la confección del formulario, sin que con ello se resienta el vínculo y nuestra imagen. El problema ocurrió de manera aislada, pero queríamos saber las razones que pudieron motivarlo.

Hi Rava,

When I cloned and tested your form, selecting Argentina, everything worked the way it was supposed to. Check out the screencast below to see my results:

Did at least one of the affected form fillers send you a screenshot of the error they ran into? If yes, can you share it with so we can have an idea on what's going on? Let me show you how to post a screenshot to our Support Forum:

1. On the Support Forum page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

Also, can you tell us if your form is embedded to a website? If yes, can you share with us the website URL? Lastly, I suggest you check whether the affected form fillers were able to save a draft of their incomplete submissions. Let me show you how to do that:

1. On your My Forms page, select the form you want to check for incomplete submissions.
2. In the upper-left corner, next to the Create Form button, click on Submissions.
3. In Tables, click on the Three Dots icon next to your form's name, and then in the dropdown menu, click on Incomplete Submissions.
4. In the Incomplete Submissions menu, hover over the submission and click on View. This will open the form with the incomplete submission in a new tab.

If you want to delete the incomplete submission:

1. In the Incomplete Submissions menu, hover over the submission and click on the Trash Can icon.
2. In the window that opens, click on Delete Data.

If you want to delete multiple incomplete submissions at once:

1. In the Incomplete Submissions menu, select the submissions in the list and click on Delete.
2. In the window that opens, click on Delete Data and that's it.



Give it a try and let us know if you need any other help.