Pregunta sobre el límite total de envío

Dice que mi cuenta casi llega al limite de evios, pero no entiendo cuando llegue al limite ya no se podra usar? los envios son los formularios contestados¡?

Gracias :D

Hola mktlacalle,

Muchas gracias por ponerte en contacto con el Soporte de Jotform. Los envíos son los formularios contestados, que en vuestra cuenta puedo ver que son actualmente 44/100. Con lo cual, si se excede este número, el sistema deshabilitará los formularios y mostrarán un mensaje de que están por encima de la cuota. En este caso tenéis dos alternativas, la primera es esperar al mes siguiente para que se restablezcan los límites, que en vuestro caso es el 01/02/2025, o como segunda opción subir a un plan superior que os permita más envíos.

Dinos si necesitas que te ayudemos con algo más.

Gracias por resolver la duda, tengo otra pregunta.

Esta imagen dice que tengo 490 de 500 esta cantidad es mensual ?

Hi mktlacalle,

Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked your account, recalculated your usage, and found that you have accumulated 294 out of 500 in your Total Submission Storage limit. Since Total Submission Storage does not reset, you’ll need to delete submissions and purge them from the trash to free up space. Let me show you how:

1. In Jotform Tables, click on the Three Dots icon next to your form title in the tabs.
2. In the dropdown menu, click on Trashed Entries to open the Trash menu.
3. Then, in the Trash menu on the right, click on the Checkboxes to select the submissions you want to purge. To select all, click on the Select All button.
4. Now, click on Delete Forever, and in the warning window, click on the Delete button to confirm.

To avoid permanently losing submission data, it’s recommended to Download Form Submissions as Excel, CSV, or PDF. Purging deleted submissions will free up your Submission Storage and Upload Space but won’t affect other limits. You can also check out our guide about Account Usage and Limits for more information.

Give it a try and let us know if you need any help.