Error 404 en El Envío Del Formulario

Buenos días,

Escribo para informar de un inconveniente que ocurrió al intentar enviar un formulario. Se estaba completando y, al momento de enviarlo, surgió un error 404 (imagen adjunta) . Luego, al intentar editar otro formulario, apareció el mismo error y así con varios formularios varias veces.

Hasta las 8:48 de la mañana la aplicación funcionaba correctamente, ya que en ese momento se pudo enviar un formulario correctamente y también editar el formulario de otro trabajador sin problemas.

Agradezco de antemano la atención y,

quedo a la espera de una pronta solución ya que es de carácter urgente.

Hi CodisoilSA,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question. Our developers are aware of the issue, and are working on the solution as fast as they can. As soon as we have an update, we'll let you know on the thread.

Thanks for your patience and understanding, we appreciate it.

Hi CodisoilSA, 

Our developers have informed us that the issue has been resolved and the error should not appear anymore. You can check on your end and let us know if everything is working as expected.

Reach out again if you need any other help.

Buenos días,

Si, en principio el envío se ha solucionado, sin embargo hoy desde el perfil de administración se han generado envíos nuevos y no se han guardado correctamente en la ubicación en la que está sincronizada.

Hi CodisoilSA,

If I understand it correctly, the issue on form submission has been resolved but when you're submitting your form it doesn't save in Jotform Tables. If that's so, I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

As you can see, after I submitted my cloned form, I was able to see the submission in Jotform Tables. I've cleared your form caches just to make sure it isn't causing the issue. You can clear the browser's cache and cookies. After that, log out of your account, close your browser, and log in to your Jotform account again to check if the issue still persists.

You can also try to use Incognito mode, use other browsers or devices, and try to restart your device to clear any temporary issues. If the same thing happens, can you share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Keep us updated and let us know if you need any more help.