Total de enviós

Buenas tardes quiero realizar una consulta con respecto al total de envíos.

Mi cuenta tiene la capacidad de 500 de total de envíos. tengo entendido que se elimino todas entradas que tengo almacenadas y las elimino también de la papelera esa cantidad se restablece o me encuentro equivocado.

Gracias

Hi Luis,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I have manually recalculated your Total Submission and currently, your usage is at 0 / 500.

Let us know if there’s anything else we can help you with.

Que dias se reinicia el contador.?

Se supone que el 1ero de cada mes el contador debe estar en cero?

Hi Luis,

We have two types of limits, one for monthly limit and for total usage limits. The monthly limits reset on your account reset date. You can easily check your account's monthly reset date in Jotform. Let me show you how:

1. On your My Forms page, click on your Avatar/Profile Image on the top-right side of the page, and then click on Settings.

2. Go to Usage in the menu on the left, and beside the Monthly Usage section, you’ll see your limit reset date.

Since 500 submissions is under the Total usage limits, you have to delete and purge your submissions. Which you've done, so my colleague was able to manually recalculated it. To have a better understanding on Jotform's account usage and limits, you can review this guide.

Reach out again if you have any other questions.