El espacio de envío y carga de Jotform no se libera después de la eliminación y la purga.

Buenos dias,

Necesito liberar espacio de mi jotforms sin embargo ya seguí todos los pasos con respecto a la eliminación pero veo que tengo la misma cantidad de espacio y no ha disminuido como puedo solucionar esto ya que necesito que no se me bloquen los envios.

Hi rcamavilca,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I have reviewed your account and see that you deleted your submission and purged it successfully. Your available upload space is now 9.15 GB/20.00 GB. It's easy to view your account usage. Let me show you how:

1. On the My Form page, hover your mouse over your Profile Avatar on the top-right side.
2. In the dropdown menu, click on Settings.
3. Go to the Usage panel on the left.

Feel free to check our guide on Understanding Your Account Usage and Limits.

Let us know if you have any other questions.