Almacenamiento

Buenas tardes borre resgistros pero el almacenamiento sigue estando lleno, borre los datos de cache y aun no se actualiza el espacio favor su ayuda

Hi Ninozka,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked your account, and your current upload storage shows 100.81 GB / 100.00 GB. Since you've reached your storage limit, the forms will be disabled. To fix this, you'll have to purge the submissions to free up your storage. Let me show you how:

1. In the submissions table, select the submissions with file attachments.
2. Click the Delete button, then click on Move to Trash.
3. Next, click the three-dot icon beside the tab name.
4. Go to Trashed Entries.
5. Click on Select All.
6. Then click on Delete Forever.

You can also follow this guide on How to Delete Form Submission Data.

Give it a try and let us know how it goes.