Me aparece un error al enviar el formulario.

  • josnewtro
    Fecha de consulta 14 de febrero de 2025, 4:57

    RUEGO ME INDIQUEN PORQUE SALE ESTE ESRROR AL ENVIAR EL FORMULARIO

    Error code: #DZA99U51

  • Cyrus Jotform Support
    Fecha de respuesta 14 de febrero de 2025, 5:13

    Hi josnewtro,

    Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

    Me aparece un error al enviar el formulario Screenshot 20 As you can see, I was able to submit the form, and no error code appeared. I've gone ahead and cleared your form cache as sometimes old cache and cookies can cause these kinds of issues. If clearing your form cache did not resolve the issue, try logging out of your Jotform account, then clear your browser’s cache before logging back in. You can also try logging in using an incognito window or a different browser or device and attempt the integration there. 

    While you do this, I recommend recording the steps you take or taking a screenshot of what you’re seeing on your end. So that, if you're still encountering the same issue, you can upload the video to a public platform like Google Drive or Dropbox, or use Loom to record and share the link with us. This will help us better see and understand the issue. Also, if needed, we can forward the video to our developer for further investigation.

    Give it a try and let us know how it goes.

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