Solicitud de cancelación y reembolso

Necesito ayuda ya que se hizo un cobro prolongado a mi tarjeta de crédito por la suscripción de 39.00 desde agosto hasta diciembre de 2024.

Hello coleicpanama

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

I can see that your subscription has been cancelled already.  Unfortunately, a refund is not applicable for past invoices, since it passes the 30-day refund timeframe. According to our Terms of Use, we have a 30-day Money-Back Policy that allows us to issue refunds for payments made within the specified timeframe.

Let us know if you need any more help.

Hola gracias por responder a mi mensaje. Lo que pasa es que yo solo pagué por un mes la aplicación, pueden realizar una verificación de mis movimientos en ese mes, pero la tarjeta quedó activa y se siguió cobrando hasta Diciembre. Hasta ahora entro a jotform porque me he percató del cobro en el estado de cuenta de la tarjeta. Porfavor reconsideren mi caso ya que solo lo usé por un mes para el registro del congreso estudiantil de ingenieria civil en panamá.

Esta es nuestra cuenta de Instagram https://www.instagram.com/p/C3S17yZuzRF/

Somos una Asociación Estudiantil Latinoamericana llamada ANEIC Panamá sin fines de lucro que realiza cada año congresos estudiantiles bajo la supervisión de ALEIC https://www.instagram.com/aleicoficial/.

En el 2024, Panamá fue sede y este evento se llevo a cabo del 5 al 11 de Agosto. Utilizamos esta plataforma en el mes anterior para registrar las inscripciones de los participantes y por esa razón nosotros no continuamos usando jotform por los siguientes meses.

Hi Coleic,

I understand that you did not want to continue renewing your plan but keep in mind that all Jotform plans are automatically renewed until you manually downgrade them from your Billing page or contact us to request cancelation. You can Cancel Your Subscription, but you'll have to do it on the Desktop version of Jotform because it's not available yet on the mobile app. Let me show you how:

1. On your My Forms page, hover your mouse over your Profile Image/Avatar icon, and click on it.

2. In the window that opens, click on Settings.

3. Under the Billing tab, click on Change Plan.

4. Click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you'll see a pop-up window with some extra information about the downgrade. Just follow those instructions to continue with canceling your plan. Since Jotform has a 30-day Money Back Policy, you can request a refund for your latest invoice by filling out our Refund Request form. And our relevant team will email you once they've had a chance to look into it.

Let us know if you need any more help.

No me permite realizar el reembolso

Hi Coleic,

I checked your account and found that your previous Bronze Monthly subscription began on December 29th, 2024. According to our Terms of Use, Jotform offers a 30-day Money Back Policy. Since more than 30 days have passed, you are no longer eligible for a refund. I also see that a payment attempt was made for the renewal on January 29th, 2025 and also on January 30th, 2025, but it was unsuccessful.

Let us know if you have any other questions.