buen día, Una disculpa; ya pueden disponer del pago de mi mensualidad, saludos

Una disculpa; ya pueden disponer del pago de mi mensualidad, saluos

Hi LUIS,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, when I checked on your subscription logs, your subscription is set to downgrade to the Starter plan. Take note that when your account downgraded to the Starter plan, you will lose the legacy or grandfathered account. But, could you explain a bit more about your question, you can now use my monthly payment?

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Lo que pasa es que hoy 23 de febrero es día de pago de la mensualidad y en mi cuenta bancaria no había dinero y entonces al darme cuenta de un correo que me mandaron (pago fallido) deposite a mi cuenta bancaria la cantidad para seguir utilizando la aplicación. Sin problema

Y me gustaría seguir con mi plan Jotform Bronce.

Gracias

Hi LUIS,

Would you like me to remove the scheduled downgrade to your Jotform account so that you can continue your subscription plan?

Once we hear back from you, we'll be able to help you with this.

Hi LUIS,

I went ahead and removed the downgrade on your account. The subscription should automatically renew your subscription plan again.

Let us know if there’s anything else we can help you with.