Problème widget envoi de fichiers

Bonjour, je viens de créer un formulaire.

Le widget d'envoi de fichier s'affiche de façon esthétique sur le créateur mais ne s'affiche pas du tout de la même manière (pas esthétique)sur le formulaire lui-même.

Comment puis-je solutionner cela? (voir photos jointes)

Merci

Hi Fred,

Thanks for reaching out to Jotform Support. Unfortunately, our French support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

As for your question, I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

In the meantime, let us know if you need any other help.

Hi,

You can help me in French or in English.

Thanks

Hi Fred,

I tested your form and had the same issue, so I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.



Ok thanks

More info... When I send the form with pdf attachment I have an error message...

Hi Fred,

Indeed, it also happens on my side, even if I remove and add back the Upload file element to the form. I informed the developers about this.

Thanks for your patience while we're working on it.

Hi, I always have the same trouble... I can't use my form. When can you solve this???

Hi Fred,

There haven’t been any updates yet. Unfortunately, we can't provide a specific time frame for this since we need to wait for our Developers to get updates from them. So either the updates will be sent to us so we can share it with you, or they'll reach out to you via this thread directly. I know that it’s taking some time to resolve. I’ve reached out to our Developers again to ask for a follow-up. We’ll let you know as soon as there’s an update.

We really appreciate your patience and understanding while we look into this.