Limite d'espace de téléchargement presque atteinte

  • dburdet84
    Demandé le 13 janvier 2025 à 08:14

    Bonjour,

    Petite question ?

    "Vous avez presque dépassé votre limite de espace de téléchargement."

    Cela signifie qu'il y a une limite de téléchargement ou de stockage ?

    Pouvez-vous svp me donner plus de détails ?

    Meilleures salutations,

    Denis Burdet



  • Chris_L Jotform Support
    Répondu le 13 janvier 2025 à 08:43

    Hi Denis,

    Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, the upload space status notification was sent because you almost reached your upload space. The Bronze plan has a limit of 1 GB upload space. Each account is given an upload space that is used to store the data you receive in the submissions. Mostly, it is used to store the uploaded files that you receive through your form submissions. As of writing your upload space is at 768.53 MB / 1.00 GB.

    If you'd like to free up your upload space, you'll need to delete form submissions and purge them. Let me show you how:

    1. On your My Forms page, select the form you want to delete and purge the submissions.
    2. Click on Submissions at the top of the page to open Jotform Tables.How do you delete upload space Image 1 Screenshot 50 Screenshot 10
    3. Choose the entries using the checkboxes in the first column of the table.
    4. Select Delete in the upper-right corner.
    5. In the confirmation dialog, select Move to Trash.How do you delete upload space Image 2 Screenshot 61 Screenshot 21
    6. Now, Click on the Three Dots icon in the main tab.
    7. Select Trashed Entries from the menu.How do you delete upload space Image 3 Screenshot 72 Screenshot 32
    8. In the Trash pane on the right, choose the submissions to delete, then select Delete Forever.
    9. Finally, select Delete in the confirmation dialog.How do you delete upload space Image 4 Screenshot 83 Screenshot 43

    To avoid permanently losing submission data, it’s recommended to Download Form Submissions as Excel, CSV, or PDF. You can also check out our guide about Account Usage and Limits for more information.

    Give it a try and let us know if you need any help.