Comment rembourser un paiement effectué via le champ Carte ?

comment récupérer l'argent quand les clients ont payé avec Cards Fields ?

Hi promenonsnousdanslenord,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, If I understood what you’re asking, you were trying to refund the payment made by the customer via card field on your form? If so, Unfortunately, you are not able to issue refunds from your Jotform account. The refund option will only be available from your payment vendor account, that you integrated as a payment gateway in your form.

If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better?

Once we hear back from you, we'll be able to help you with this.