Espace stockage utilisé ne diminue pas

Bonjour,

Mon espace de stockage est saturé. Hier j'ai supprimé beaucoup de formulaires et j'ai vidé la corbeille mais l'espace utilisé ne diminue pas.

Hi edthdfjuliette,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, when I checked on your account logs, and your upload space is over the limit. Your upload space is 281.25 MB / 100.00 MB. Before you delete your submission data, It is recommended to download the submission data first before deleting and purging the submission data to free up your upload space. Let me show you how:

How to download Submission Data:

1. In Tables, move your mouse to the upper-right corner of the screen.
2. Click on Download All.
3. In the dropdown menu, click on your preferred File Type to download.

How to delete Submission Data:

1. In Tables, click on the Checkbox next to the submission data you want to delete.
2. On the upper right side of the screen, click on Delete.
3. Click on Move to Trash.

How to purge deleted Submission data:

1. Click on the Three Dots icon in the upper left corner of the screen beside the name tab, in the green navigation bar.
2. On the Dropdown menu, click on Trash Entries.
3. On the right side of the screen, click on the Checkbox beside Select all.
4. Click on Delete Forever, and lastly click on Delete.

It is recommended to clear your form cache after purging your submission data.

1. In My Forms, in the upper right corner of the screen, click on your Avatar.
2. In the dropdown menu, click on Settings.
3. Go to Form Caches and click on Clear Cache.

Let us know if there’s anything else we can help you with.

Merci pour votre réponse, j'ai bien compris, j'ai supprimé les soumissions d'un formulaire supplémentaire puis vidé la corbeille et enfin vider le cache. Mais l'espace inutilisé ne diminue pas.

Hi edthdfjuliette,

When I recalculate your upload storage space, it is still 281.25 MB / 100.00 MB. I can see that your form Partenariat AG 2025 EDT HDF has 59 uploads. Only the submission data with uploaded files can free your upload storage space. You have to purge those submission data to free up some space in your storage.

Let us know if there’s anything else we can help you with.

J'ai bien compris, je vous remercie.
Bonne journée