Nombre de destinataires des emails

  • dwservices
    Demandé le 7 février 2025 à 09:22

    Bonjour,
    j'ai un problème avec le nombre de destinataires des notifications reçues.
    Le formulaire il s''agit du formulaire de demande de boissons.
    ci-joint copie d'écran. Quant je suis sur le formulaire de demande de matériel,
    l'adresse email de ericwerner.er@gmail.com fonctionne très bien et il reçoit les notifications.

    Veuillez trouver ci-joint quelques copie d'écran qui pourront j'espère d'écrire mon problème.
    bien cordialement,

    Denis Wittemann
    Nombre de destinataires des emails Image 1 Screenshot 70Nombre de destinataires des emails Image 2 Screenshot 81Nombre de destinataires des emails Image 3 Screenshot 92Nombre de destinataires des emails Image 4 Screenshot 103Nombre de destinataires des emails Image 5 Screenshot 114Nombre de destinataires des emails Image 6 Screenshot 125

  • Christian Ice Jotform Support
    Répondu le 7 février 2025 à 21:06

    Hi Denis,

    Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, are your other recipients in your Notification Email not getting an email when someone submits your form? If so, I checked all the email address of your recipients, and it's not in our bounce list. I also checked the email logs and saw that we have successfully emailed all your recipients. Can you ask them to check their Spam or Junk folder? We recommend that you add noreply@jotform.com and noreply@formresponse.com to their contact list. It would also be best to ask your IT team or your email provider to whitelist Jotform’s IP addresses and domain names. You can find the complete list in this guide. If the issue is something else, can you explain a bit more about the issue, so I can get a better idea of what's happening?

    Keep us updated and let us know if you need any more help.

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