Corbeille pleine mais en fait non

Bonjour,

J'ai tout vidé, soumissions et corbeille, mais on me dit encore que nous sommes plein...Pourriez vous nous aider ?

Merci

Hi anonimateatro,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I've recalculated your total storage, and it seems to be within the limits now. I've gone ahead and cleared your form caches. Your account is now active, and you can use your forms again. Although Clearing Your Form Caches isn't done automatically, it's easy to do it manually. Let me show you how:

1. On your My Forms page, click on your Avatar/Profile Image icon.

2. In the window that opens, click on Settings.

3. In the Settings menu, scroll down to the bottom and click on Clear Cache. And that's it, you're done.

Let us know if you have any other questions.