Il Futuro del Supporto Clienti

AI Agents can integrate with multiple forms, guiding users through the form-filling process by providing real-time assistance, answering questions, and automatically formatting responses to match a form’s required structure.

You can fully customize your AI Agent, including its behavior, appearance (with AI-generated avatars or uploaded images), and interaction style, to match your brand identity. Enterprise users can also use white-labeling options.

Training your AI Agent is simple and flexible. You can train it using various methods such as URL crawling, document uploads, direct text input, and custom Q&As. You can also talk directly with your AI Agent for an interactive training experience.

AI Agents can take dynamic actions based on user intent, such as submitting forms, triggering workflows, and providing specific information relevant to a task.

Yes, AI Agents support multiple languages, allowing users from different places and backgrounds to interact with forms in their preferred language.

AI Agents improve data accuracy by validating inputs in real time and formatting user responses according to the required structure of a form. This reduces manual errors and enhances data consistency.

Yes, all interactions and actions taken by the AI Agent are visible in Agent Conversations, where you can review conversation data and track form submissions, ensuring complete transparency.

Jotform AI Agents adhere to industry-standard security protocols, ensuring that all data collected and processed is secure and encrypted.

Jotform AI Agents use OpenAI’s GPT-4, hosted in a secure cloud environment, to provide responses.

OpenAI’s GPT-4 is designed with enterprise-grade security, including encryption of data in transit and at rest and features supporting compliance with major regulations, like GDPR.

User data is only retained temporarily for the duration of the session unless explicitly saved with consent. The underlying AI service does not store personal data.

Jotform AI Agent features support compliance with global data protection regulations, ensuring transparency and control over personal data.

Yes, we utilize Google's Gemini Models via Vertex AI for our HIPAA-compliant accounts, as it provides a Business Associate Agreement (BAA) to ensure compliance with HIPAA regulations. Learn how Jotform enables HIPAA compliance.

Absolutely. AI Agents are designed to scale with your business, handling increasing workloads and evolving needs without compromising performance or efficiency. You can check our limits and plans here to find the one that best suits your needs.

Jotform doesn’t use the data collected through AI Agents to improve its services or for any other purposes, as stated in our Privacy Policy. Data collected from AI Agents is kept private, though we may share your data with AI providers such as OpenAI — but in any case it will be kept secure. Your form and form field content is used to train your personal AI Agents, but your name and other personal data won’t be used for such purposes.

Learn more about Jotform AI Agents’s security features.

AI Agents can adapt to suit your needs. You can use AI Agents with forms or independently, deploy them on platforms like WhatsApp and Messenger, or even integrate them into phone calls for voice interactions. With the flexibility to adapt to diverse use cases, AI Agents are designed to streamline your workflows and enhance user engagement. Explore our AI Agent Templates to see real-world use cases.

To create your own AI Agent, visit the My Agents page and click the Create button. You can

• Start from scratch by defining your agent’s characteristics.
• Select a form to convert into an agent.
• Choose from over 7,000 pre-designed AI Agent templates.

Once your agent is created, you can

• Train your agent: Provide data such as FAQs, workflows, and user scenarios to enhance your agent’s responses and actions.
• Customize AI Agent behaviors: Define specific triggers and outcomes, like sending emails, searching websites, and creating tickets.

After training and customization, your agent can be shared seamlessly.

There are a few differences between an AI Agent and an AI Assistant. AI Agents operate autonomously to perform specific tasks, solve problems, or interact with systems. On the other hand, AI Assistants focus on helping users directly through conversational interfaces, often to enhance personal productivity.

No, AI Agents and AI Chatbots are not exactly the same. AI Agents are more advanced and capable of performing complex actions like data validation, workflow automation, voice integration, and multichannel support. AI Agents also adapt dynamically to user inputs and provide tailored proactive assistance. On the other hand, AI Chatbots are a subset of AI Agents focused on conversational interaction, often limited to predefined scripts or dialogue flows.

AI Agents have many benefits:

• Friendly: AI Agents communicate with users in a polite, empathetic, approachable, and supportive manner, fostering trust and creating a positive interaction experience.
• Real-time support: AI Agents provide instant answers and guidance, enhancing user satisfaction.
• Scalability: AI Agents handle large volumes of interactions across multiple channels without compromising quality.
• Personalization: AI Agents deliver tailored experiences by adapting to user behavior and preferences.
• Automation: AI Agents streamline workflows by automating repetitive tasks, like approvals and data entry.
• Efficiency: AI Agents save time and reduce costs by replacing manual processes with intelligent automation.

There are many complex and interesting components to our AI Agents.

Funzioni

• Natural Language Processing (NLP)
• Knowledge base
• Decision-making engine
• Integrazioni
• Customization options
• Avatars
• Multi-channel support
• Data security and compliance
• Personalization engine
• Training module