INVIO EMAIL

Buongiorno non mi arrivano le email sulla mail associata al mio account, ho anche provato a cambiarla ma lo stesso problema non mi arriva la mail come posso fare?

Hi BERTOZZIVALENTINA,

Thanks for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, can you provide the email address wherein you are not receiving the emails?

Once we hear back from you, we'll be able to move forward with a solution.

Bertozzi.valentina@libero.it

Hi Valentina,

I checked the email address, and it's not on the bounce list, so you should receive the emails. Please check your Spam or Trash folder. Also, can you check your account email history and see if the emails are getting sent? Let me show you how:

1. On My Forms page, click your avatar on the top right.
2. Click on Settings.
3. Go to History on the left menu.

This should show you if the emails are getting sent. You can also follow this guide on How to View Your Form Email Logs.

Give it a try and let us know how it goes.