Cancellazione dalla versione a pagamento

Buongiorno, ho cliccato per sbaglio la versione a pagamento mentre per ora dovrei solo seguire delle dirette di una professionista che mi ha inviato l'invito. Non riesco a questo punto ad accedere.

E' possibile cancellare tutto così che mi possa riscrivere?

Grazie

vanda

Hi Vanda,

Hi vandaboffa,

Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I see that your account's subscription status is still under Starter, which is a free plan. This means that you have not upgraded your account yet. If you have a different account that was upgraded, you can log in to that account and request the cancellation of your subscription.

Let us know if you have more questions or need more help.

Non ho altri account.
come posso cancellarmi?
Vanda
Il giorno gio 24 ott 2024 alle ore 10:58 Jotform <noreply> ha
scritto:
</noreply>...

Hi Vanda,

Can you share with us a screenshot of the charge? Also, if you can share the details below to help us locate the charge:

• The last 4 digits of the credit card:
• Expiration date:
• Amount charged:
• Type of card (Visa, Amex, etc):
• Date of transaction:

Once we hear back from you, we'll be able to move forward with a solution.

Non ho ancora effettuato il pagamento nonostante ciò mi blocca la
possibilità di cliccare il tasto per procedere gratuitamente.
Il giorno gio 24 ott 2024 alle ore 13:06 Jotform <noreply> ha
scritto:
</noreply>...

Hi Wanda,

If you can take a screenshot of what’s happening, that'll help us to understand better what’s going on. Let me show you how to post a screenshot to our Support Forum:

1. On the Support Forum page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.

Buongiorno,
vorrei semplicemente chiedere se potete cancellare la mia mail così che se
vorrò riscriverei in futuro non ci sia alcun blocco che mi dice che è già
presente questa mail.
grazie
Il giorno gio 24 ott 2024 alle ore 15:26 Jotform <noreply> ha
scritto:
</noreply>...

Hi Wanda,

As I understand, you want to Delete your Account so that if you decide to user Jotform again in the future, it will not prompt that the email address is already in use. If this is correct, then let me show you how to delete your account:

1. On your Account Settings, scroll down and click on Delete My Account.

2. Now, in the pop-up warning window, click on Yes, Delete.

3. Then, enter your account password and click on Verify. That's it.

That's it. Keep in mind that your account will get purged from our system in 30 days, so if you decide to sign up again earlier, the prompt saying that the email is already in use will still appear.

Let us know if you need any other help.