Vorremmo disdire il piano di abbonamento

Buongiorno,

vorremmo disdire il piano di abbonamento. Come fare?

Hi Mercurio_Service,

Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, Sure, you can Cancel Your Subscription, but you'll have to do it on the Desktop version of Jotform because it's not available yet on the mobile app. Let me show you how:

1. On your My Forms page, hover your mouse over your Profile Image/Avatar icon, and click on it.
2. In the window that opens, click on Settings.

3. Under the Billing tab, click on Change Plan.

4. Click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you'll see a pop-up window with some extra information about the downgrade. Just follow those instructions to continue with canceling your plan.

Note that upon the downgrading of your subscription of the end of period, your account will be downgraded back to the Free Starter Plan, which includes:

• 5 forms
• 100 monthly submissions
• 100 MB of available disk space
• 1,000 Monthly form views
• 500 Total submissions storage
• 100 fields per form
• 10 monthly incoming payments
• 10 Monthly signed documents
• 1 user per team
• HIPAA compliance not available
• Jotform Branding

Existing forms and submissions remain in your account even after your subscription is downgraded. However, after your account is downgraded, restrictions apply to the free account, such as 100 MB total upload space and 100 monthly submissions. When you receive new form submissions, and you have already reached the available limit due to the downgrade, old form submissions will be automatically deleted to make room for new ones. I suggest saving and download already existing submission files. We also have guides to help you learn: How to Download the Submission Files and Understanding Your Account Usage and Limits

Let us know if you need any more help.