Google Sheet non si aggiorna

Salve, sto riscontrando problemi con il modulo buoni regalo in quanto non mi aggiorna lo spreed sheet collegato. come risolvo?

Hi Giuseppe,

Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, just to clarify. Are you perhaps referring to Google Sheet integration? Does it not update submission data in the Spreadsheet? If so, this usually happens when there are integration issues. Keep in mind that changing or editing the integrated sheet may cause the integration to break. In most cases, disconnecting and reconnecting the Google Sheets interface will fix the problem if you are missing data from it. Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
2. In the menu on the left, click on Integrations and select the Google Sheets integration.
3. Then, hover over the Action section and click on the Three Dots icon.
4. In the dropdown menu, select Delete Action, and in the window that opens click on Yes, Discard.

Now, let's connect the Google Sheets Integration again:

1. While in Google Sheet Integration settings, click on the Add New Action button.
2. Now, select an action and click on Next.
3. Then, click on Add Action and customize the settings as you want.
4. Once you finish customizing, click on the Save button at the bottom right of the settings.

If you select Create new spreadsheet, a new spreadsheet will be created in your Google account, where submissions will be collected. If you select Use existing spreadsheet, submissions will be collected in the spreadsheet you choose, which is already connected to your Google account. We also have a guide about  How to Integrate Forms With Google Sheets that you can check out.

Reach out again if you need any more help.