SMTP Error

O que está acontecendo com meu e-mail? isso pode causar problemas no envio dos meus formulários ou até mesmo na coleta deles ?

Hi easytermobrasil,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, it seems that there was an issue with your Custom Sender Email, that's why the Sender Email was reverted to the default, noreply@jotform.com. Don't worry, it doesn't affect how you can collect submissions using your form. But, you can easily set up a custom SMTP to use your email sender as provider again. Let me walk you through it:

1. Go to the Settings page while logged in to your Jotform account and click on Add Sender Email in the Sender Emails section.

2. In the window that opens, select Custom and click on the Continue button.

3. Enter your email provider's details, click on Send Test Email to check if it’s set up correctly, and then click on Save.

Give it a try and let us know if you need any help.