CONFIRMAR CANCELAMENTO DE PLANO

EFETUEI UPGRADE EM 25/02. TENTEI CANCELAR MAS O SITE É EXTREMAMENTE CONFUSO, GOSTARIA DE CONFIRMAR SE O CANCELAMENTO FOI EFETUADO.

GRATA.

Hi Lorena,

Thank you for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I was able to check your subscription and can see that your Bronze Plan yearly is now scheduled to be downgraded to the Starter (Free) Plan, meaning the cancellation has been started. It will be scheduled to be fully cancelled by February 25, 2025. Until then, you can still use the features and benefits that come with the plan. After that, you won't be billed anymore for it, until such time you decide to upgrade your account again.

If you'd like to request a refund for your latest invoice, just fill out our Refund Request form. And our relevant team will email you once they've had a chance to look into it.

Reach out again if you need any more help.