Year in review: Enabling better workflows with Jotform in 2024

There’s nothing better than an efficient workflow that saves your organization time and money and helps you become more productive — at least nothing work-related. 😏

When we reflect upon the past year, our products and features represent powerful (and very practical) upgrades that enable better workflows for all users.

Be it the ability to seamlessly integrate Microsoft Teams into your form submission flows, cloud security for government and public sector organizations, or push notifications for your apps, work became easier this year, allowing you to spend more of your time the way you like.

As always, your feedback helps drive many of our solutions (🙏🏾), and we couldn’t release them without you. That’s why 2024 also saw a continued commitment to new customer education resources, such as Jotform Academy and ebooks, designed to help you better understand tools both old and new.

So without further ado, let’s celebrate 2024’s milestones and catch you up on one of our best years of product solutions yet!

Valuable workflow solutions

This year saw the introduction of Jotform Workflows (an expansion and update of Jotform Approvals). Users love this turbocharged product, which allows them to weave conditional logic–based integrations, tasks, and triggered payment forms into their workflows. The new Jotform Workflows is a no-code automation tool that truly turns your forms into flows.

Regional government agencies and educational institutions that receive state funding were excited to see the arrival of Jotform Government. Jotform Government marries powerful forms and automation with enhanced protocols to meet today’s government security standards.

Government users gain peace of mind with data storage compliance features and save time by automating their administrative tasks with Jotform’s no-code solutions.

We introduced push notification capability to Jotform Apps this year — a highly requested feature. Using push notifications can increase engagement and save money by removing the need for mass emails.

Jotform Apps lets users send push notifications at no additional cost. Notifications are compatible with Android, iOS, macOS, Windows, and browsers, like Chrome, Firefox, and Safari.

The Jotform and Salesforce workflow got even better for users this year with dynamic prefill, which lets you populate form fields in real time, pulling from any number of Salesforce records and eliminating the need for individual prefill links.

If you have documentation needs, you can now securely send Jotform Sign documents, submitted files, and PDFs to your Salesforce records and store them there.

Jotform Tables has been a powerful resource for years, allowing users to store data, organize it, collaborate on it, and more. In 2024, we debuted several enhancements to Jotform Tables to boost productivity while you’re managing your table data.

You can now lock your tables, columns, and filters to ensure error-free data entry collaboration. Users can also download Jotform Sign documents as PDFs with or without Audit Trails directly from Jotform Tables.

Finally, Jotform Tables now has a smoother UI for your mobile, on-the-go needs. Context menus — like column function, form, help, and download menus — now open as mobile drawers.

Jotform Apps added more features to support design for mobile. In addition to the new List app element that connects apps with table data, we added a new Live Preview capability that shows what your app will look like on different devices in a side panel as you build it.

For those who routinely use Jotform on their mobile devices, we’ve added submission tag support for inbox submissions as well as advanced filtering capabilities.

Essential connectivity options

We all know how much easier work becomes when your communication and tasks connect seamlessly.

This year’s integration launches simplified your payment and team collaboration processes and empowered you to do your best work. With a focus on quality over quantity, these connections set your team up for success.

Microsoft Teams

We realize that many Jotform users also rely on Microsoft Teams to collaborate with their teammates at their organizations. So this year we made it easy for you to integrate Microsoft Teams with Jotform in multiple ways:

• Form submissions can now automatically send messages and attachments to public and private channels and chats.
• Form submissions can automatically create Teams and Outlook calendar events, helping you stay on top of your meetings and appointments.

Square ACH and Afterpay/Clearpay

For those of you collecting payments in your forms, ACH payments are a favored method, mainly because they save you pesky processing and checking fees. Jotform’s Square ACH integration gives you even more flexibility in how you collect payments through your forms.

Afterpay (or Clearpay, as it’s known in the UK) is a flexible buy now, pay later payment method that’s popular with Gen Z and millennial shoppers. Now your business or organization can allow users to check out with Afterpay, giving customers more options for how they make purchases.

*Updated* Google Calendar

Google Workspace integrations are some of our most popular offerings, including our Google Calendar integration. This year we introduced a new capability that automatically adds attendees to your Google Calendar event whenever you receive a new form submission.

Also, your form submissions can now create new events with Google Meet through the updated Google Calendar integration. Setting up new video calls and streamlining your communication workflows has never been this easy!

Helpful and inspiring user stories

Our user stories in 2024 were truly representative of our diverse customer base — we featured users from all kinds of sectors. We’re grateful to the retail, small business, government, education, nonprofit, and consultant customers who shared their relatable stories with us.

How these folks make use of Jotform products and features — Jotform Enterprise, Workflows, Smart PDF Forms, Apps, Report Builder, and third-party integrations, just to name some — provides great inspiration for everyone (including us) to learn and create!

Oakland International Airport: How Oakland International Airport keeps 11 million passengers moving with Jotform Enterprise

Mountain West Conference: How Jotform helps Mountain West Conference save 50% in admin time

Horatio: How Horatio streamlines business operations with Jotform

Santa Barbara Zoo: How the Santa Barbara Zoo named its new baby giraffe with Jotform

Literacy Pittsburgh: Digital solutions help Literacy Pittsburgh improve lives through learning

Highlands Sport & Spine: How Jotform helped a clinic cut patient processing time by 80%

Planet Fitness: How Planet Fitness streamlines HR and more with 3,000+ Jotform workflows

More customer education! 🎓

Another year brought more resources to help you navigate the world of Jotform. Back in January, we debuted our certification-based platform Jotform Academy, with the latest course on Jotform Apps dropping just recently.

In addition to helping thousands of people master the platform, Jotform badges and certifications have lent credibility and trust. Over 13,000 users have checked out our video courses and enhanced their Jotform knowledge.

For our avid readers and researchers, 2024 saw the delivery of three new ebooks:

• Jotform Enterprise for Beginners
• The Ultimate Guide to Online Forms
• The Ultimate Guide to Automating Your Data

With so many learning resources available (including webinars and YouTube tutorials), we’re committed to empowering you with the knowledge to keep your workflows humming.

Company growth highlights and milestones

In 2024 we reached new heights of customer and company growth, and we couldn’t be more thankful!

Perhaps our biggest milestone was topping 50 million forms created with Jotform — we’re grateful to all of you for helping us reach this landmark number, from those who started with us back in the day right up to brand new joiners!

Here are some other highlights we celebrated in 2024:

• Over 25 million Jotform users
• 2 billion form submissions
• Over 1,700 new Jotform templates in 2024, including
  • 1,300 form templates
  • 160 Workflows templates
  • 160 Jotform Apps templates
  • 80 Jotform Sign templates
• 20-plus webinars, with more than 9,000 registrations

Better workflows lead the way in 2024

Improving how you do business helps unlock your organization’s productivity.

Whether through game-changing third-party integrations, new workflow solutions, or user stories that put into words how you can accomplish your goals, we aimed to deliver products, features, and stories that made your life a little bit easier this year.

Kudos to all the Jotformers (including you!) who worked so hard to help create better workflows this year.

And please, keep sharing your feedback with us so we can make Jotform as useful as possible. Contact us through our support channel, or if you’re interested in sharing how your organization works with Jotform, let us know by requesting a case study.

Looking back on what we’ve accomplished together in 2024 is made more special by the knowledge that there’s much to be excited about in 2025. Stay tuned, because your workflows will never be the same! 😉🤖

As always, we wish everyone a joyful and safe holiday season!