Ich brauche Hilfe beim Downgrade meines Jotform-Kontos

Sehr geehrte Damen und Herren,

ich möchte ab dem kommenden Monat auf Ihre kostenlose Version wechseln, weil diese für das gegenwärtige Aufkommen von Anfragen genügt.

Mit freundlichen Grüßen

Martin Schmidt

Hi Martin,

Thanks for reaching out to Jotform Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, let me show you how to cancel your subscription, but you'll have to do it on the Desktop version of Jotform because it's not available yet on the mobile app:

1. On your My Forms page, hover your mouse over your Profile Image/Avatar icon, and click on it.
2. In the window that opens, click on Settings.
3. Under the Billing tab, click on Change Plan.
4. Click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you'll see a pop-up window with some extra information about the downgrade. Just follow those instructions to continue with canceling your plan. Cancelations don't take effect immediately but at the end of the paid period, which means the subscription will remain active and usable until the end of the current billing cycle, effectively preventing the plan from automatically renewing next month.

Let us know if you need any more help.