Log in nicht mehr möglich

Hallo liebes Team,

ich habe mehr, als versucht mich mit der eMail-Adresse uschi.vandenhouten@stadtwerke-halterrn.de. Leider war ein Log in nicht mehr möglich. Daraufhin habe ich das Passwort zurückgesetzt und es erneut versucht. Auch dass war nicht mehre möglich.

Immer wieder erscheint die Fehler-Meldung invalid username or password.

Ich bin mir zu 100 % sicher, dass es das richtige Password ist.

Hi Uschi van den Houten,

Thanks for reaching out to Jotform Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked your email address uschi.vandenhouten@stadtwerke-halterrn.de, and I saw that it is not tied to any Jotform account, which is why you are unable to login. To confirm, do you have an Enterprise account? If you do, you need to log in from your server or domain.

But, if you don't have an Enterprise account, can you provide us with any of the URLs of the forms in your account, so we can use it to pull up your account? Let me show you How to Find your Form's URL:

1. In Form Builder, go to Publish at the top.
2. Under Quick Share, select Copy Link.

Once we hear back from you, we can move forward with a solution.

Liebes Jotform-Team,

zwischenzeitlich hat es dann doch mit dem Log in funktioniert. Jetzt wieder nicht. Es ist kein Log in möglich.

Freundliche Grüße
Uschi van den Houten

Kommunikation & Marketing
Fon: 02364 9240-106

Stadtwerke Haltern am See GmbH
Recklinghäuser Str. 49a
45721 Haltern am See

Fon:
02364 9240-0

<info> info@stadtwerke-haltern.de
<http:> www.stadtwerke-haltern.de
Geschäftsführung: Carsten Schier (Sprecher), Edgar Boer
Aufsichtsratsvorsitzender: Andreas Stegemann
HR Gelsenkirchen HRB 6094, St.-Nr. 359/5735/0631
Von: Jotform [mailto:noreply@jotform.com]
Gesendet: Dienstag, 4. Februar 2025 12:02
An: van den Houten, Uschi <uschi.vandenhouten>
Betreff: Re: Log in nicht mehr möglich

There’s a new response on your question: Log in nicht mehr möglich Hi Uschi van den Houten, Thanks for reaching out to Jotform Support. Our German Support agents are busy helping other Jotform users r
Warnung! Diese Nachricht wurde von außerhalb Ihrer Organisation gesendet.
sophospsmartbannerend

<https:>



<https:>
There’s a new response on your question:
Log in nicht mehr möglich


Hi Uschi van den Houten,
Thanks for reaching out to Jotform Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, I checked your email address uschi.vandenhouten@stadtwerke-halterrn.de <uschi.vandenhouten> , and I saw that it is not tied to any Jotform account, which is why you are unable to login. To confirm, do you have an Enterprise account? If you do, you need to log in from your server or domain.
But, if you don't have an Enterprise account, can you provide us with any of the URLs of the forms in your account, so we can use it to pull up your account? Let me show you How to Find your Form's URL <https: /> :
1. In Form Builder, go to Publish at the top.
2. Under Quick Share, select Copy Link.
<https:>
Once we hear back from you, we can move forward with a solution.


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Answered by
Joshua_T
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Hi Uschi van den Houten,

When I checked your email uschi.vandenhouten@stadtwerke-haltern.de, it's not associated with a Jotform account. Can you share with us the link to your form so we can check on it? If the form is embedded on your website, you can share with us a link to the page where the form is embedded instead.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.