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Hangartner_PhilippGefragt am 11. Februar 2025 um 02:03
Guten Tag
Warum zeigt es mit die APP "Riza Transporte LW" nicht in den Tabellen an? Und die APP "Riza APP" zeigt es mir an, obwohl diese gelöscht wurde.
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Mahmoud Jotform SupportGeantwortet am 11. Februar 2025 um 09:35
Hi Hangartner_Philipp,
Thanks for reaching out to Jotform Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, could you share the URL to your app to check it further? Also, if you can take a screenshot of what’s happening, that'll help us to understand better what’s going on. Let me show you how to post a screenshot to our Support Forum:
1. On the Support Forum page, scroll down to the Your Answer section and click on the Image icon.
2. Drag and drop your image into the Upload box, or click on it and select your file.
3. Then, click on the Add button in the bottom-right corner of the window.
4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.
5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.
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Hangartner_PhilippGeantwortet am 12. Februar 2025 um 03:24
Guten Tag
Wie sie sehen, haben wir 3 Apps.
- Riza Transporte LKW
- Riza Transporte LW
- Riza Transporte
In Meine Tabellen, zeigt es jedoch folgende Apps an:
- Riza Transporte (in Ordnung)
- Riza Transporte LKW (in Ordnung)
- Riza APP (App nicht mehr vorhanden)
Die App Riza Transporte LW zeigt es leider nicht in den Tabellen an.
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Mahmoud Jotform SupportGeantwortet am 12. Februar 2025 um 03:57
Hi Hangartner_Philipp,
Sure, I can look into this for you. I’ll just need access to your account to do that. Don't worry, you can disable that again after we're done checking things out. Let me show you how to do it:
1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.
2. In the small window that opens, click on Settings.
3. In the panel on the left, click on the Security tab.
4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.
After we hear back from you, we’ll have a better idea of what’s going on and how to help.
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