Email Text Auto-Translation Issue

  • Patricks83
    Gefragt am 12. Februar 2025 um 09:29

    Email Text Auto Translation Issue Image 1 Screenshot 20

  • Aries Jotform Support
    Geantwortet am 12. Februar 2025 um 15:16

    Hi Patrick,

    Thanks for reaching out to Jotform Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, if Jotform is trying to translate text automatically, it could be due to your browser's settings or an extension, so try disabling any auto-translation extensions like Google Translate and check your browser settings to turn off automatic language detection. If the issue persists, can you share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

    Give it a try and let us know if you need any more help.

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