Formular Eingabetabelle verliert Werte

Guten Tag,

ich habe in ein Formular zwei Eingabetabellen eingefügt.

Wenn ich Werte in diese Eingabentabelle eingebe, werden diese nicht dauerhaft gespeichert.

Die eingegeben Werte sind nach einer oder mehreren Aktuallisierung des Browsers verschwunden.

Die Eingabetabelle kann so nicht verwendet werden. Was kann ich tun um diese zu nutzen?

Viele Grüße

Ralph Barnstein

Hi Ralph,

Thanks for reaching out to Jotform Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

Since I was not able to replicate the issue. Can you share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Also, consider updating the submission via the Edit Entry feature and see if that solves the issue. Doing that is easy, let me show you how:

1. In Tables, click on the Three vertical dots on the right side of the submission row.
2. In the dropdown menu, click on the Edit Entry option.
3. Finally, add the additional information that you want to record on the submission and submit the form again.

Once we hear back from you, we'll be able to move forward with a solution.

Hallo,

vielen Dank für die schnelle Antwort.

Das Problem betrifft nicht das gesamte Formular.

Ea sind "nur" die beiden Tabellen, die im Formular ausgeblendet sind.

Hier der Link zu meiner Bildschirmaufzeichnung:

https://drive.google.com/file/d/1ZgN7P_3sdoZoTwoiTw6mTReHhakzq0Bm/view?usp=drive_link

Viele Grüße

Ralph

Hi Ralph,

Unfortunately, I could not check the video recording because the share URL that you shared seems to be set on Private. Check out the screenshot below to see my results:

To allow us to access the recordings, make sure to set the sharing URL to public, then let us know.

Once we hear back from you, we'll be able to move forward with a solution.

Hallo,

sorry, mein Fehler.

Jetzt sollte der Link funktionieren.

https://drive.google.com/file/d/1ZgN7P_3sdoZoTwoiTw6mTReHhakzq0Bm/view?usp=drive_link

Hi Ralph,

I checked your video and was able to see the issue you described. But, I cloned your form and tested it to see if I could replicate the issue, and everything was working properly. Check out the screencast below to see my results:

Since I was unable to replicate your issue, this could be caused by your browser cache. So, consider clearing your browser cache and cookies and then check your Tables again. You can check out one of these third parties guides to know how to clear your browser cache. 

• Clear cache & cookies – Google Chrome.
• Clear cookies and site data in Firefox – Mozilla Firefox.
• Clear cookies on Mac – Safari.

If the issue still persists, can you allow us to test your Tables by adding a value in your column with name 'Intern-Artikel-Bestand-Übersicht' in your Submission with ID 6163939325396619417?

Once we hear back from you, we'll be able to move forward with a solution.