Mailchimp opt in doesn't work

Hello,

I use the Mailchimp integration and so far it worked fine. since I changed some things no contact gets the opt in mail anymore, so no more subsribers, even though I ticked the opt in box.

pls help...

Thanks,

Lisa

Hello there,

Thanks for reaching out to us.

Whenever you make any changes, it's advisable to remove the integration and add it again from scratch.

Please, try it out and let us know if you need any further assistance,

Regards

I removed the Mailchimp integration from all our forms and added it again and it still doesn't work

and now the google calendar integration doesn't work either, the chosen dates don't show in the calendar anymore.

all integrations used to work pretty fine so far...

Hello there,

Thanks for your further details.

What changes have you done to your form, before you started to get the glitch?

Have you tried to check your form revision history?

How to View Form Revision History

It will allow you to revert to a previous working version of your form.

Let us know how it goes,

Regards

Thanks!

Two of the forms are working again, I did the revision, but I still don't know where the problem was...

But all the other forms... I didn't use them for Mailchimp so far, so I can't set it back... The form is working, the workflow shows, just the opt in email doesn't appear. I'll attach two screenshots, pls tell me what has to be changed. I already tried to remove the integration and set it again. it concerns for example this form: https://form.jotform.com/211493774201351

Hi,

You may try to generate a new API key and use it to re-integrate with Jotform:

https://mailchimp.com/help/about-api-keys/#Find_or_Generate_Your_API_Key

Here are some guides that may help you to troubleshoot:

https://mailchimp.com/help/troubleshoot-the-opt-in-confirmation-email/

https://mailchimp.com/help/set-signup-preferences/

Let us know if you need further assistance.

I tried several things and I don't know what it was, but in the end it works again ;)

Thank you

and again, it doesn't do what it is supposed to do, but I didn't change anything this time... any recommendation for that case?

thanks

Hi,

Sorry to hear that the issue reappeared.

I have cleared your form cache. Could you try to regenerate the API key again, as my colleague has suggested in their previous message?
https://mailchimp.com/help/about-api-keys/#Find_or_Generate_Your_API_Key

If that would not work, please let us know and we are happy to help you further.

I created a new API key, shall I disable the old one? where in jot form do I change it?

thanks

Hi there,

Just try to re-integrate the form:

Guide: https://www.jotform.com/help/163-how-to-integrate-with-mailchimp

Let us know if you need further assistance.