Submit button is not showing on the form

  • Rettka
    Gefragt am 12. September 2023 um 07:01

    Mein Kunde kann das ausgefüllte Formular nicht absenden, da kein Button zum absenden erscheint. Woran liegt das?

  • Gilbert Enterprise Support
    Geantwortet am 12. September 2023 um 09:10

    Hi Robin,

    Thanks for using Jotform. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I checked your two forms and both of them are showing the Submit button.

    Submit button is not showing on the form Image 1 Screenshot 30

    Submit button is not showing on the form Image 2 Screenshot 41

    Can you share the link to the form where this issue is happening? You can follow the steps below on how to get the form URL:

    1. In Form Builder, click on Publish at the top.
    2. Under Quick Share, click on Copy Link to copy your form URL.

    A screenshot of Form Builder with numbered steps to copy the form URL Screenshot 52

    Also, are you encountering the issue on your end? If the issue is only happening on your customer's end, please ask him/her to try using a different web browser to open the form. I've also cleared your form cache as an additional measure.

    Keep us updated and let us know how it goes.