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psanubeFecha de consulta 4 de julio de 2024, 12:16
Hola espero estén bien.
Usamos Jotform (plan plata) para registros a eventos y pedimos que firmen al final.Tenemos el problema de que la gente firma, le pone "enviar", pero luego se le olvida poner "firmar documento" y pues el envío no se manda realmente y no nos llega.
¿Hay forma de quitar este paso de "firmar documento" y que solo se firme y mande al ponerle "enviar"?Gracias!!!
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Eliza Jotform SupportFecha de respuesta 4 de julio de 2024, 14:27
Hi psanube,
Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, are you referring to the Preview Sign Document pop-up shown in the screenshot below?
If yes, you can remove this by disabling the Jotform Sign Automation feature from your Signature field. Let me show you how to do that:
- In Form Builder, click on the Signature field, and click on the pen icon that says Sign Automation.
- Turn off the toggle for Jotform Sign.
Check out the screencast below to see my results:
If that’s not exactly what you’re looking for, can you explain a bit more, so I can help you better? Also, can you give us the URL of the form that you're referring to?
Once we hear back from you, we'll be able to help you with this.
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psanubeFecha de respuesta 4 de julio de 2024, 15:08
Thank you, Eliza!
Perfect!
My problem was that I was using the "paragraph" element and placing the signature within that element.
Now I have changed it to the Signature field.
Thanks a lot!