Los elementos del formulario no se muestran correctamente en tabletas más antiguas.

Hola

tengo varias tablet antiguas y hace una semana tengo problemas con la visualización de las encuestas

Adjunto imagen

Saludos

Hi Jorge,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, it appears that the Single-choice elements are not showing up properly. In the screenshot you provided, you are using the submit URL of the form. I have cleared your form cache just in case. Can you clear your browser cookies and cache, try accessing this form link and see how it goes. If you have the same issue, let us know the device

Give it a try and let us know if you need any other help.

Sigo con los mismo problemas

Hi Jorge,

What's the brand and model of your tablet? Also, what mobile browser are you using? Make sure that the browser is updated to its latest version. This could be a local browser issue, try to clear the browser cache. If you're using Chrome, you can find their instruction on how to clear browser cache here. If you're using different browsers, check its support site for instructions.

Keep us updated if you need any more help.

estas son tablet antiguas SM-T560 versión android 4.4 ocupamos Chrome 81.0

Hi Jorge,

Forms works best on the latest version of Chrome on Androids. There are scripts on the form that are not supported in older Chrome version. The latest Android Chrome version is 131.0.6778.81. Try to update your browser to this latest version if the device supports it. If not, you may need to use a desktop/laptop computer to view the form.

Let us know if you have any other questions.

Las estamos ocupando desdé Junio y ahora no funciona ?

Hi Jorge,

Sometimes the updates can affect forms’ accessibility according to Chrome’s version or the device’s version. Unfortunately, a new update might have affected your experience of Jotform on your tablet and that’s why you might not be able to use it while you have been using it since June, but not now. Trying to update your browser to this latest version if the device supports might solve the issue. If not, you may need to use a desktop/laptop computer or a tablet with the latest version of Chrome to use the form.

Give it a try and let us know if you have any other questions.

thank you