ERROR EN PAGINA JOTFORM

  • Nallely_Perez_Lopez
    Fecha de consulta 9 de diciembre de 2024, 10:19

    Buen día

    me pueden ayudar no puedo ingresar a jotform ni para aprobaciones, ni para ver formularios ni tablas me ayudan a revisar el tema

    ERROR EN PAGINA JOTFORM Image 1 Screenshot 20


  • Christopher Jotform Support
    Fecha de respuesta 9 de diciembre de 2024, 11:03

    Hi Nallely,

    Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I have cloned your form and tested it on my end, and I was unable to replicate the issue as shown in the screenshot.

    ERROR EN PAGINA JOTFORM Image 1 Screenshot 40

    Could you try using a different browser or incognito when accessing the page? If the doesn't persists, I would suggest clearing your browser cache. If not, would you grant us access to your account so that we can check it out? Don't worry, you can disable that again after we're done checking things out. Let me show you how to do it:

    1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.

    2. In the small window that opens, click on Settings.

    ERROR EN PAGINA JOTFORM Image 2 Screenshot 51

    3. In the panel on the left, click on the Security tab.

    4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.

    ERROR EN PAGINA JOTFORM Image 3 Screenshot 62

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.