Solicitud de cancelación y reembolso

Saludos, solicito por favor el retiro de mi tarjeta de crédito, no deseo renovar el plan bronce

Hi validacionbachilleratovd,

Thanks for reaching out to Jotform Support. Sure, you can Cancel Your Subscription, but you'll have to do it on the Desktop version of Jotform because it's not available yet on the mobile app. Let me show you how:

1. On your My Forms page, hover your mouse over your Profile Image/Avatar icon, and click on it.

2. In the window that opens, click on Settings.

3. Under the Billing tab, click on Change Plan.

4. Click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you'll see a pop-up window with some extra information about the downgrade. Just follow those instructions to continue with canceling your plan. To request a refund, you need to fill out this refund request form, and you'll receive an email about the status of your request.

Let us know if you need any more help.