Generador de informes: No estás autorizado

  • bexperiens
    Fecha de consulta 10 de diciembre de 2024, 17:00

    Buenas tardes

    Tengo error al compartir alguno de los Reportes que he realizado. Al compartir el enlace del reporte, a los otros usuarios les aparece Error de autorización.

    Se adjunta el error y el enlace del reporte: Event Calendar - Voucher de Traslados

    Cómo hago para quitar ese error?

    Gracias


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    Jotform Thread 22053421 Screenshot
  • Florence Jotform Support
    Fecha de respuesta 11 de diciembre de 2024, 3:41

    Hi Santiago,

    Thanks for reaching out to us for help. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

    

  • Florence Jotform Support
    Fecha de respuesta 11 de diciembre de 2024, 5:48

    Hi bexperiens,

    When I tested your Report, the same thing happened for me. After investigating it a bit, I found a solution. It's really easy to fix. Let me show you how.

    1. Login to your Jotform account on your Desktop (it's not available yet on the Mobile App).

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    2. Click on your Avatar/Profile picture on the right side of the screen, and click on it.

    3. In the dropdown, click on Settings, or click on this link to go directly to your Settings page.

    4. Now, go to the Security tab and uncheck the box next to Require Login to See Submission under the Privacy section.

    Generador de informes: No estás autorizado Image 2 Screenshot 41Give it a try and let us know if you need any other help.