Fallo en sincronización de calendario de Google

No sincronizan todas las reservas en el calendario. Llega el correo de autorespuesta y notificación de manera correcta pero no queda en el calendario. Ya intentamos volver a configurar de cero la sincronización varias veces pero no funcionó.

Necesitamos su verificación y soporte.

Enviamos un ejemplo.

Claudia Otalora no aparece en el calendario pero sí llega confimación de autorespuesta y notificación,

Hi sportingservicesas,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, looking at the screenshots you shared, I am seeing Claudia Daza appointment on your calendar which is 7 - 8 PM. It could be the user booked the appointment using a different last name.

On the other hand, when I checked the Action Logs of the integration, it shows that there is no event start. Take a look at the screenshot below:

Can you try again one more time to remove the integration and then add it back? Let me show you how to do it:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
2. In the menu on the left, click on Integrations and select the Google Calendar integration.
3. Then, hover over the Action section and click on the Three Dots icon.
4. In the dropdown menu, select Delete Action, and in the window that opens click on Yes, Discard.
   
   

Now, let's connect the Google Calendar Integration again:

1. While in Google Calendar Integration settings, click on the Add New Action button.
2. Now, select an action and click on Next.
3. Then, click on Add Action and customize settings as you want.
4. Once you finish customizing, click on the Save button at the bottom right of the settings.
   

We also have a guide about How to Integrate Your Form With Google Calendar that you can check out.

Reach out again if you need any more help.