Problema con los límites de uso de la cuenta

Buenos días,

Me aparece esta imagen al iniciar sesión:

¿A que se refiere almacenamiento de envíos? Cada mes, a principios, descargo todos los informes del mes anterior para archivarlos en nuestros registros, y los elimino de la plataforma.

Quedo a la espera de su respuesta.

Gracias de antemano,

Un saludo.

Hi Raquel,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked your account's usage limits and saw that you're not exceeding them. I recalculated your limits to fix the issue, can you go ahead and give it another try? We also have a guide here on account usage and limits. If you want to increase your account's limits, you can also consider upgrading your account.

Let us know if you have any other question.