Me cobraron el valor anual por error necesito que se anule ese pago para seguir pagando mensualmente

quiero pagar de mes a mes quiero que me devuelvan el pago anual y me cobren de forma mensual

necesito que cancelen mi pago anual y me reembolsen, voy a pagar de mes a mes, por ahora necesto que me reembolsen ese dinero

Quiero cancelar mi suscripción anual, me reembolsen el monto que se cobraron de mi tarjeta, voy a pasar a la suscripción mensual

Hi eugeniodalwin,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I see that you already changed your plan to a Monthly subscription. As for the refund, you can request it using this link. Once you fill out the refund form, someone from the relevant team will get back to you with an update shortly.

Let us know if you need any more help.