Why user cannot fill out form when I deleted the submission data?

HOla, tengo un formulario que solo se puede registrar una sola vez cada participante, pero si lo hacen con algun error, lo borramos y nos gustaría que si el participante intenta de nuevo registrarse pueda hacerlo, sin desbloquear los registros repetidos. Pero le sale el letrero de no poder hacerlo aunque ya fue borrado su registro.

Hay alguna forma de borrar el bloqueo sin quitar la opción de no repetir?

Hi ITHEMI,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, can select the no check on the unique submission? Let me show you how:

1. In Form Builder, in the orange navigation bar, click on Settings.
2. On Form Settings, click on Show More Options.
3. Scroll down, on Unique Submission, and select the No Check on the dropdown menu.

Take note that if you just deleted the submission data, it will take 30 days to be permanently deleted from your tables. I would suggest when you delete the submission data, you have to purge or permanently delete that submission.

Give it a try and reach out again if you have any other questions.

ya borre definitivamente los registros , pero los participantes siguen recibiendo el mismo error de que ya lo llenaron y no quiero quitar la opcion de duplicado, para que no tomen los cupos.

Hi ITHEMI,

Can you try clearing the browser cookies, here are guides on how to Delete, allow and manage cookies in Chrome and Clear cookies in Safari on Mac. Or you can use a different Internet browser or incognito/private mode when filling out the form.

Let us know if there’s anything else we can help you with.